ITM 301 Mod 2 CBT - Principles of Information Systems in Business and Essay

ITM 301 Mod 2 CBT - Principles of Information Systems in Business and Organizations - Essay Example the help desk solve the problems of the customers to the maximum, the following are some of the essentials in setting up of a customer service department: 1. Define the objective. According to Ruby Bayan2, the organization has to first decide what is objective of creating a helpdesk. Are you planning to give expert advice or are you planning to handle the maximum number of customers or is your objective to have a personal touch. When the objective is clear then, it is easy to set our priorities in organizing the other resources. 2. Understand the customer: When it comes to understanding the customer, an in-depth analysis is required about the profile of the customer. The customers’ type of business, volume of business, the type of technology adopted, the kind of problems faced by the customers frequently and what is the procedure adopted to solve customer problems. When an understanding of the customers’’ technologies and help desk management, we can choose the kind of service we have to offer. So we can get an idea about the kind of software to be used to achieve our objectives. 3. Select the technology: There is always a debate whether to buy software or to build customized software for your organization. The diagram below shows the factors that have to be considered before making a decision by the management. According to Hoffman3, the decision to develop a customized software should depend on the competitive edge it can create. When a software is very essential to create an edge over the competition and if it defines the basic purpose of the organization, the cost of development of the software is justified. On the other hand if the organization can use an off the shelf software the company should buy the software to reduce the operational costs and thereby can pass on the cost benefit to its customers. The author suggests that the organization can buy a software and adjust its operations according to the software implemented which will require less

The Importance of Early Childhood Education Essay Example for Free

The Importance of Early Childhood Education Essay Preschool education is a hot topic among parents and early childhood educators today. If you are the parent of a preschooler (or younger child) you need to ask yourself why you should care about preschool learning. There are three key reasons why you should not only concern yourself with your childs preschool education but become actively involved in it as well. First, you must remember that preschool education is the foundation for your childs education. The skills and knowledge (not to mention aptitude and attitude) that your child develops in the preschool years will have a dramatic impact on your childs success when formal schooling begins as well as life success. Today we expect children to know more by the time they start kindergarten. While previous generations learned basics like color identification and the alphabet in school, todays children are expected to possess these basic skills by the time they start kindergarten. Another reason to care about your childs preschool education is that by actively promoting and encouraging your childs preschool learning you will promote his or her self esteem as well. Help your child gain confidence by making learning fun and easy at this age and you will help make your child an eager lifelong learner. Finally, preschool education is important because it can give your child the edge in a competitive world and education climate. While children who do not receive the fundamentals during their preschool years will be taught the alphabet, counting, shapes and colors when they begin their formal education they will be behind the children who already possess that knowledge and skill set. Do you want your child to be at the head of the class or lagging behind?

Mans Relationship to the Land in John Steinbecks Grapes of Wrath Essa

     Ã‚  Ã‚  Ã‚  Ã‚   Man's relationship to the land undergoes a transformation throughout John Steinbeck's Grapes of Wrath. Initially, back in Oklahoma, each family feels a strong attachment to the land because the ancestors of these farmers fought and cleared the Indians out of the land, made it suitable for farming, and worked year after year in the fields so that each generation would be provided for. Passing down the land to successive generations, the farmers come to realize that the land is all that they own. It is their family's source of sustenance. However, the strong bond between man and the land is broken when the bank comes to vacate the tenants during hard times.   The tractors hired by the bank literally tear down the bond between man and the land. Due to the eviction, the farmers are forced to move to California, where work is supposedly in demand. As each family takes off for California, it no longer feels a connection to the lands through which it is traveling. Once it reaches California, it feels no connection to its land. For the first time, it is forced to be dependent on somebody else's generosity in distributing jobs, and most importantly, somebody else's land. Thus, in California, the relationship between man and land is not as strong as it was in Arkansas and Oklahoma. The change in this relationship is due in part to the mercilessness of the bank, and in the end, man loses because its connection to the only significant thing it has ever owned is gone. Once the families travel to California, each family member's soul stays back in Oklahoma, making it difficult to adjust to working on lands that have not been cultivate d by their own family for generations.    The land of each generatio... ...job, but instead, little is offered, because of the numbers that they are coming in. Ultimately, one must conclude that no matter how poor a family may be, without land, all is lost in pursuit of a replacement of the heritage that has been destroyed by a superior power. Works Cited and Consulted: Conder, John J. "Steinbeck and Nature's Self: The Grapes of Wrath." John Steinbeck, Modern Critical Views. New York: Chelsea House Publishers, 1987. 125-140. French, Warren. John Steinbeck. Boston: Twayne Publishers, 1975. Levant, Howard. "The Fully Matured Art: The Grapes of Wrath." John Steinbeck, Modern Critical Views. New York: Chelsea House Publishers, 1987. 35-62. Steinbeck, John. The Grapes of Wrath. New York: Penguin Books, 1978. Wallsten, Robert and Steinbeck, Elaine. Steinbeck: A Life in Letters. New York: The Viking Press, 1975.

Entreprenurial Finance Essay

MINI CASE 2 ANSWER SHEET GROUP #2 R.K. Maroon is a seed-stage web-oriented entertainment company with important intellectual property. RKM’s founders, all technology experts in the relevant area, are anticipating a quick leap to dot-com fortune and believe that their unique intellectual property will allow them to achieve a subsequent (year 3) $100,000,000 venture value with a one-time initial $2,000,000 in venture financing. In contrast, similar dot-commers in their niche are currently seeking multistage financing amounting to $10,000,000 to achieve comparable results. The founders have organized with 1,000,000 shares and are willing to â€Å"grant† venture investors a 100% return on their business plan projections. A. What percent of ownership must be sold to â€Å"grant† the 100% three-year return? Value to Achieve in 3 years Initial Financing Time in years Rate Future value Percent Owned by Investors 100,000,000.00 2,000,000.00 3 100% 16,000,000.00 16.00% B. What is the resulting configuration of share ownership (starting from the 1,000,000 founders’ shares? Shares Of founders Percentage of the investors Percentage left Total of Shares 1,000,000.00 16.00% 84.00% 1190476.19 Shares to be Issued to Investors 190476.1905 C. Suppose the venture investors don’t buy the business plan predictions and want to price the deal assuming a second round in year 2 of $8,000,000 with a 40% return. What changes? Second Round Money Second Round E. Return Money + Retunr Second Round Second Round Investor Ownership Founder % of ownership Total Shares Out Second Round Shares First Round Shares Founders Shares 8,000,000.00 40% 11,200,000.00 11.20% 72.80% 1,373,626.37 153,846.15 219,780.22 1,000,000.00 D. Suppose the venture investors agree with the founders’ assessment, price the deal accordingly (as in Part B) and turn out to be wrong (an additional $8,000,000 at 40% must be injected for the final year). 1. What is the impact on the founders’ and round one investors’ final ownership assuming the second round is funded by outsiders? % Owned by first rond and Founder Total Shares At Exit Second Round Final Ownership First Round Final Shares Owned Founder Final Shares Owned 88.80% 1,340,626.34 11.20% 14.21% 74.59% 1. Compare these to your results for Part C. Compared to the results in part C, first round of investors will keep more percent of the company IN the results of C than in the part D 2. Who bears the dilution from an anticipated round? Founders bear the cost of all rounds anticipated by the first round of investors 3. Who bears the dilution from an unanticipated round? Fist round of investors fail to anticipate a second round. This might cause this first round investors will bear some of the dilution E. Suppose that the deal is priced assuming the second round (as in Part C) and it turns out to be unnecessary. Comment on the final ownership percentages at exit (year 3). What do you conclude about the impact of anticipated but unrealized subsequent financing rounds? At the beginning, the first round investors got a share allocations that protected them from second round dilution, while the founders beared the  hedging of the first round investors. In the other hand, if the second round never arrives, first round investors will benefit a lot because they didn`t bear the anticipated dilution. Meanwhile, founders and first round would not have an incentive to have a bonus arrangement unless this help them to avoid a second round.

Erikson Stages of Development Essay

Eric Erikson was primarily a neoanalytic theorist, and in his contention, one’s ego interacts constantly with other individuals within the society, and can be affected by them, as also by the prevalent culture of his society, and ‘Ego’, in this case, refers to an individual’s sense of his own self and his core personality. One must remember that it was Sigmund Freud who initially conceived of the theory of the five developmental stages that an individual goes through during the course of his life, extending from his early childhood to his adolescence, while it was Eric Erikson who expanded and refined Freud’s theory, and extended it to last from early childhood to old age, and stated that an individual passes through eight stages and not a mere five. Erikson conceived of the ‘epigenetic principle’ according to which an individual develops through the eight stages of his life by a predetermined unfolding of his personality, and by accomplishing each one of the tasks that he is expected to complete at each stage. Also referred to as ‘developmental tasks’, unless one is able to accomplish these tasks, one would have to face the negative outcome of not having completed the tasks in a given stage. One example is that of a child in grammar school, who has to be an industrious learner at this stage in his life. If he fails to become so, he may develop an inferiority complex, states Erikson. Furthermore, an individual has to contend with the interaction of opposites that occurs at each stage of his life, and also with the psychosocial conflict that may arise as a result. If the child is able to resolve the crisis at grammar school, he would in all probability remain an extremely confident individual, ready to face challenges, through his life. On the other hand, if he were unable to resolve the conflict, he may feel guilty all his life. Therefore, this can mean that developmental tasks can be psychosocial in nature, and although one’s ego may be inborn, it would be shaped in later stages through the society that one lives in and interacts with. Ego, therefore, must be nurtured within the cultural and social environment of the individual, like for example, his family, and his school. These are the eight stages of life, according to Erikson: infant stage from 0 to 1 year, toddler stage at 2 to 3 years, preschooler at 3 to 6 years, school age at 7 to 12 years, adolescence at 12 to 20 years, young adult at 20’s, middle adult stage at late 20’s to 50’s, older adult stage at 50 to old age. (Hergenhahn, B. R. , & Olson, M. H. (2007) According to Eric Erikson, the stage in life that one enters into immediately after the ‘intimacy vs. isolation stage’ is that of ‘generativity vs. tagnation’ when the young adult starts to assume responsibilities at the age of late 20’s, until he is about 50 years or older. I am a 40 year old divorced female, single parent of two, and I work two jobs and go to school full time. I am also working toward a BA in psychology and have future plans to go on to law school. It is at this stage that I have a strong sense of creativity, and a need to ‘make a mark’ on the world. I need to make sure that the next generation, in this case my children, have a safe and secure life, and I must work hard towards this, in what Erikson refers to as ‘care’. I feel a love for my children that is boundless and unlimited, and I expect nothing at all in return. In my estimation, this is the stage that represents my current life situation, as I have to struggle everyday with my job and my studies, and I also have to take care of my children, and yet I do feel a sense of accomplishment and confidence at having managed to overcome the hurdles in may way to make sure that the world is not a threatening place for the next generation. Perhaps, if I had not been able to pass through the early stages of life with success, like for example in the trust vs. istrust and in the autonomy vs. shame stages, I would not have been the confident individual that I am today. I am thankful that I am not ‘stagnating’ at this stage of my life, because this would mean that I have not done anything at all to help the next generation along. If I had been stagnating, then I would feel great ‘despair’ during the next stage of my life, after I turn fifty or so. Today, I am sure that I will be able to look back at this stage of my life when I am an older person, and feel a sense of ‘integrity’. I will also possess a positive outlook towards my life, and I can look back upon my life and feel gladness that I have spent it well, and better than my neighbor Mike who is an unhappy and gloomy person at heart, perhaps because of the fact that he was not able to resolve the crises that arose at each stage of his life, due to circumstances, or because of his own ego. He is a restless person, who has no sense of security, and who is afraid of taking any sot of risks, because he is afraid to face the outcome. If I too had not been able to cope with the stages of my life, then perhaps I too would have remained a sad and dismal personality, but since I have managed to cross each stage into the next stage with the positive outcomes that I needed to make me into the positive individual that I am today, I have no regrets, and I will continue to do what I am doing today, taking care of my children, working two jobs, and studying full time. Perhaps Mike my neighbor would benefit a great deal by taking a close look at the common developmental issues that an individual of his age faces at this stage of life. (Niolon, Richard (n. d. )